If you don't have any protection software installed, why would a protection alert appear? You are feeling pressured and rushed and trapped into calling that number.
You have no idea who you are calling. Why are you trusting your computer to a complete stranger? The person you speak to is vague, manipulative, and doesn't explain what is going on. You can hear that they're in a large room with other people handling similar calls.
What you should do when this happens instead of calling Don't call that number. I suggest: Stop. Take a breath. Don't panic. If you're hearing an urgent voice or siren from the computer, turn your volume or speakers off. Look at what is actually going on: You are probably looking at a web site. There is some text on the screen.
Your browser might be "stuck" in an alert. That's it. Nothing is going to explode, no one's going to die. Don't believe anything it says on the screen, no matter how convincing or authoritative it sounds. Try to terminate the web browser. Try to restart the computer, or try powering it off and on again. If yours is a newer computer, it might have a very clever setting that "remembers" exactly what you had open programs, documents, web sites when you turned it off, so that when you turn it back on again, it reopens everything just the way it was.
Unfortunately, in this instance that's exactly what you don't want, since you may end up stuck in that fake "virus" alert all over again. Try a different web browser. If you can't figure out how to get out of that alert, contact someone you trust to help you, or get a recommendation from someone you trust.
Try to be patient, this may take a little time to fix. If you are using Firefox, then the task name would be firefox. Using your mouse, left click over top of the browser task name to highlight it, then right click over top of the highlighted task and select "End task". There may be more than one browser task listed; in this case you will need to end them all in order to uninstall any rogue software associated with the browser described in Step 2 below.
Did you Let the Scammers into Your Machine? Additional 1-on-1 Help: From Dennis If all of this is over your head, or if you have a severe malware infection, you can contact me for remote desktop support.
Got a Computer Question or Problem? Ask Dennis! Filed under:. Windows Tips. Rate this article:. Leave this field blank. Excellent write up Dennis. So in addition to the fine instructions Dennis gave, be sure to check the default home page. Permalink Submitted by pm. Permalink Submitted by brogers aol. Need Help? If you need technical assistance , I can help. Click here to email me now ; optionally, you can review my resume here. You can also read how I can fix your computer over the Internet also includes user reviews.
Most popular articles Being Blackmailed for Money on Facebook? Forgot Password? In that case, you can try running and removing threats with your antivirus software, but if unsuccessful, take the computer to a professional.
If it is only a webpage, you should be able to close the window by exiting your browser, but if not or it reappears, simply shut down your computer. When you restart and open the Internet browser again, be sure not to resume the previous session, but to start with a new one most browsers will default to a new session. If you continue to be redirected to these kinds of pages, your browser may have been hijacked or contain malicious plug-ins, in which case you might need to seek technical support from a trustworthy, local computer services company.
All Rights Reserved. For example, criminals could use a virus to gain access to your personal information, allowing them to commit identity theft and other types of fraud. A simpler approach is to install antivirus software from a reliable company. You can then remove existing viruses and malware using a service like Norton Power Eraser. It will perform a scan and give you onscreen instructions.
If needed, you can call Norton for technical assistance. After following the instructions, restart your computer. Set your security software, web browser and operating system such as Windows or Mac OS to update automatically.
This helps keep your operating system up-to-date and ready to detect and handle the latest viruses. Make sure your passwords are strong by including upper and lowercase letters along with numbers and symbols. Each account should also have its own unique password. A password manager can help you create, track, and manage multiple passwords. You might also want to consider a passphrase, a string of words that might be easy to remember but hard for someone to guess.
A pop-up blocker can help you block unwanted ads. Never click on random pop-ups if they do appear on your screen. You can check the safety of a website using Safe Web. Use caution when downloading free software onto your computer because it may be malware in disguise.
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