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If anything is unclear or if there is anything I can do for you, please feel free to let me know. Rex Zhang. TechNet Community Support. This can be due to a Forefront or other anti-virus software installed in your machine. Please disable your AV software and try installing again. Office Office Exchange Server.
You'll have a verbose log for the installation of the Word component, Excel, and so on. If you're running your installation manually on the computer as a signed-in user by double-clicking setup. Now that you have enabled verbose logging and know where you should look for the logs, just retry your installation. It's failed previously, expect it to fail again. However, this time, you're ready to capture log files that will be detailed enough to help you diagnose the failure point.
After your install attempt, you'll find that you have somewhere between 1 and 20 logs from the installation in your temp directory. When you look through the MSI logs, we will typically want to look for a value 3 entry in the logs. Windows installer returns codes during the installation that indicate if a particular function is successful or not.
Therefore, there are many logs to verify. We recommend that you start with the setup. This log usually has a value 3 entry in it when there is a failure. However, this log isn't clear enough to diagnose the issue. If it doesn't have a value 3 entry, look for the first instance of Rolling back package.
Rolling back package indicates that the Office installation has failed and Office is trying to "roll back" the installation. You should be able to identify the failure immediately at that point. As soon as you find value 3 or Rolling back package in the setup. There's frequently more than one value 3 or rolling back package entry.
You should focus on the first entry that you find. Here are some examples of Office installation failures and how we can identify the failure point. In this example, you don't find a value 3 entry in the setup. The error doesn't tell you why the installation failed. But it does tell you that the failure occurred during the installation of the ProPlusWW. For example, from the bottom of the MSIb0bc7.
LOG, you see the information that resembles the following:. The next steps have to do why you get the error which has to do with security rights to certain features in Windows that are not set up or enabled. Since Windows Home locks out access the users and groups the follow steps with add Administrative access to the service component needed to for installation to work:. Was this reply helpful?
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