A driver service for this device has been disabled. An alternate driver may be providing this functionality. Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. Windows successfully loaded the device driver for this hardware but cannot find the hardware device. The resolutions that are listed in this article may help solve some instances but not all instances of this problem.
You may also need to contact your hardware manufacturer for assistance with your hardware. In the Search box in Control Panel , type troubleshooter, and then click Troubleshooting. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.
Verify the drive is activated in the BIOS. BIOS systems vary by device. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.
To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website. To reinstall the driver, follow these steps:. Type devmgmt. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.
When you are prompted to confirm that you want to remove the device, select OK. After the computer restarts, the drivers will be automatically installed. If your problem is not solved, try the next method. From Start , search for Device Manager. Open Device Manager from the search results, and select the View menu.
Choose Show Hidden Devices. If there are additional entries, right-click them and then choose Uninstall. This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:. Type regedit in the Run dialog box, then press Enter. In the right pane, select UpperFilters. Note You may also see an UpperFilters. For additional information on Device Manager, see our Device Manager page.
If you attempted the recommendations above, boot from the Windows disc to see if the computer can detect and boot from the disc. If the computer can boot from the disc, you are encountering a Windows driver related issue. Try the above recommendations again. Additional information on bootable disks is on our boot disk page. If you are using Windows 98 or Windows 95, verify the computer is running in bit mode by clicking Start , Settings , Control Panel , double-click System , and click the Performance tab.
Figure : Power cable and data cable. Reinsert the power and data cables into the back of the drive making sure the cables fit snugly into their connectors and making sure there are no bent pins. Be careful not to dislodge other cables. Figure : Replacing the side panel.
If the drive name appears , the drive is recognized by the BIOS and should also be recognized by Windows. If Windows recognizes the drive, you are finished. If Windows does not recognize the drive, repeat Step 2 to see if the drive name appears in Device Manager and troubleshoot disc burning software if needed. If the drive name still does not appear , replace the cable, the drive, or have the computer serviced. Step 5: Clearing the upper and lower registry filters on computers running Windows 7 Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or 41 using the following steps:.
If you cannot use the Microsoft Fix it Solution, continue using these steps to clear the upper and lower registry filters manually. Unplug all non-essential external plug and play devices, especially cameras. Then complete the following steps. Click Start , and then enter regedit into the Search field. Click regedit. Figure : Search for regedit. If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
Figure : Registry Editor. Click File , click Export , type a filename that is easy for you to remember, and then click Save. A copy of the registry has been saved for back-up purposes to the Documents folder. If problems occur after using these steps, browse to the file and double-click it to restore the registry.
Make sure you have selected this exact key name. If a LowerFilters value is listed on the right side of the registry editor window, select the LowerFilters value and press the Delete key. Confirm the deletion by clicking Yes. Figure : Registry Editor: LowerFilters key. If an UpperFilters value is also listed, select UpperFilters in the right window and press the Delete key. Close the Registry Editor and restart the computer. The disc drive should now be recognized by Windows.
Step 6: Testing for drive failure on computers running Windows 7 If you suspect that the drive might be bad after using the previous steps, test the drive to see if the hardware has failed.
If the drive test fails, the drive needs to be replaced or the computer needs to be serviced. If you have added a new drive, use the disc burning software that came with the drive or use the native burning capabilities of Windows 7.
Figure : CyberLink Power2Go error message example. Follow these steps to use the Hardware and Devices troubleshooter to check for problems:.
Click Start , and then click Control Panel. Figure : System and Security section of Control Panel. Figure : Troubleshooting computer problems. Windows checks for problems. If the troubleshooter detects problems, follow the instructions to fix the problem. If the drive is still missing after using the troubleshooter, continue to the next step.
Step 2: Reinstalling disc recording software in Windows 7 Upgrading the operating system or installing certain types of software can cause other recording software to lose their connection to the drive.
The following procedure is an example of how to correct a No burner is currently available message in CyberLink Power2Go. To do so, skip to Step 3. Under Programs , click Uninstall a program.
Figure : Uninstall or change a program. After CyberLink Power2Go has been uninstalled, restart the computer.
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